Unfortunately, my psychic powers aren't working that well so I can't remotely see the error message you receive.
If you want to have any chance of us helping, try telling us WHY it doesn't work. In most cases a computer will even TELL YOU why it doesn't work.
Help us to help you. It saves you from an irate reply asking for the information you should have given us in the first place.
Everyone making use of any form of technical support should learn how to ask smart questions.