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Formal business correspondence etiquette, who needs that?

Is it too much to ask, for people to use proper English and full punctuation?
We received an email today shown in its entirety:

enquiry on 2 axis items would like to set up a account if price is right cctv company
0785XXXXXXX contact

A "Hello", "please", and "thank you would be appreciated, or at the very least, ANY punctuation!

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